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FAQ-POLICIES

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TERMS & CONDITIONS - PRIVACY POLICIES

Effective date: January 24, 2021

Make Believe Lifestyle (“us”, “we”, or “our”) operates the amyscollection.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy for Make Believe Lifestyle is managed through Free Privacy Policy Website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from amyscollection.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

PRIVACY
  • COLLECTED DATA

    Personal Data

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, City
    • Cookies and Usage Data

    Usage Data

    We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    Tracking & Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

    Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Examples of Cookies we use:

    • Session Cookies. We use Session Cookies to operate our Service.
    • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
    • Security Cookies. We use Security Cookies for security purposes.

  • USE OF DATA

    Make Believe Lifestyle uses the collected data for various purposes:

    • To provide and maintain the Service
    • To notify you about changes to our Service
    • To allow you to participate in interactive features of our Service when you choose to do so
    • To provide customer care and support
    • To provide analysis or valuable information so that we can improve the Service
    • To monitor the usage of the Service
    • To detect, prevent and address technical issues

  • TRANSFER OF DATA

    Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    Make Believe Lifestyle will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

  • Disclosure Of Data Legal Requirements

    Make Believe Lifestyle may disclose your Personal Data in the good faith belief that such action is necessary to:

    • To comply with a legal obligation
    • To protect and defend the rights or property of Make Believe Lifestyle
    • To prevent or investigate possible wrongdoing in connection with the Service
    • To protect the personal safety of users of the Service or the public
    • To protect against legal liability

  • Security Of Data

    The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

  • Service Providers

    We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Analytics

    We may use third-party Service Providers to monitor and analyze the use of our Service.

    • Google Analytics
      Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
      You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
      For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:       https://policies.google.com/privacy?hl=en

  • Links To Other Sites

    Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

  • Children's Privacy

    • Our Service does not address anyone under the age of 18 (“Children”).We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

  • Children's Privacy

    • Our Service does not address anyone under the age of 18 (“Children”).We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

  • Changes To This Privacy Policy

    • We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

TERMS AND CONDITIONS
  • Article 1: Applicability

    1. These are our general terms and conditions (“General Terms and Conditions”). These General Terms and Conditions apply to all orders placed through our website or its affillates.
    2. By placing an order you explicitly agree with the applicability of these General Terms and Conditions to the order placed by you and you declare that you are aware of the contents thereof.

  • Article 2: Contact

    Name:  Make Believe Lifestyle LLC
    Website:makebelievelifestyle.com

  • Article 3: Agreement, Price & Payment

    1. The agreement shall be concluded when you place an order through the website and we have sent you a confirmation of your order by email.
    2. We reserves the right not to accept your order if:
      • The information entered by you is not correct or complete.
      • If we doubts the correctness of this information;
      • If you have failed to meet an earlier payment obligation;
      • If you have failed to accept the delivery of an earlier order and/or you have failed to pick up an earlier order.
      • If the delivery address indicated by you is in a country where  we do  not make deliveries.
    3. If we do not accept your order. We shall inform you as soon as possible of our refusal to accept your order.
    4. The price indicated on the website at the moment of payment is a total price of all products, including shipment expenses and taxes applicable. Be mindful that exception may occur and if so, the changes will be listed in your payment before you proceed.
    5. To pay for your order, you can choose one of the payment options offered by  us.
    6. Orders that are delivered outside the  United States fF America may be subject to additional surcharges and/or taxes. These surcharges and/or taxes are expressly not factored into the total price mentioned in paragraph 2 of this article. Additional costs, if any, on the basis of these surcharges and/or taxes shall be for your account and risk.
    7. We cannot be held to an offer on its website if you can reasonably understand that the offer, or a part thereof, contains an obvious mistake or writing error, such as an unusually low price. We request you to contact  us. if you have any doubts about the correctness of an offer.

  • Article 4: Delivery

    1. We will do our utmost to process and deliver your order as soon as possible after receipt of payment. A term of delivery indicated by  our store is indicative. The delivery dates indicated on the website  are based on circumstances known to  us at the time of the conclusion of the agreement and may be subject to changes due to external factors, such as the method of payment chosen, the manner of transport and internal availability. The delivery dates are also subject to change if you make changes to your order.
    2. You are obliged to do everything possible that may be reasonably expected of you to enable us to deliver your order on time. If you do not cooperate as described in this Article 4 paragraph 2, we reserves the right to not deliver the products.
    3. Your order will be delivered at the delivery address or pick-up point you have indicated on our website.
    4. The ownership of the products ordered will be passed to you at the time when  we received your payment for the products ordered by you.
    5. We shall  make an effort to deliver the products ordered by you complete and in good condition. In the event that the products delivered are not complete or damaged, we request you to contact us as soon as possible

  • Article 5: Faithful Reproduction & Lifetime

    1. We will do the utmost to reproduce the products as faithful as possible on its website. If you are of the opinion that the product ordered by you does not correspond with the reproduction on the website – at the time when the product is ordered – you can use your right of withdrawal. Article 6 of these General Terms and Conditions describes how you can use your right of withdrawal.
    2. The lifetime of the products offered  on our website depends on the product’s material and the way in which and the intensity with which you use the product. In order to ensure that the products will maintain their longest lifetime and highest quality, it is important to observe the instructions and washing instructions.

  • Article 6: Cooling-Off Period & Right of Withdrawal

    1. If you are not satisfied with your product(s) ordered, you can dissolve the agreement within a cooling-off period of four (4) days after receipt of the product concerned without giving reasons (right of withdrawal).
    2. The cooling-off period starts on the day after which you have received the product, or on the day that a third party designated by you (this is not the carrier) has received the product.
    3. If you want to use the right of withdrawal, you must follow the instructions which you can consult through the website www. return-order. We want to ask you to return the product or products concerned as soon as possible and to do so in any case within four (4) days after you have informed us that you want to return the products. The product or products concerned can be sent to the address for returning products mentioned in Article 2.
    4. After receipt, we will inspect the product or products in order to see whether you are eligible for a refund. Products that have been worn, washed, damaged and/or do not have the original labels, will not be eligible for a refund and will be sent back.
    5. If a product is eligible for a refund, we will pay back the amount paid for the product within seven (7) days after receipt of the product concerned into the bank account number used by you.
    6. We will only pay back the amount paid for the product. If you have chosen another method of shipping (for example, UPS Saver) than the standard method of shipping, the extra costs, if any, for this different method of shipping will not be eligible for a refund.
    7. Products that we have produced especially for you or that we have adjusted at your request, will not be eligible for a refund and cannot be returned. The same applies to sealed products that, for reasons of health protection or hygiene, are not suitable to be returned and the sealing of which has been broken after delivery.

  • Article 7: Privacy

    1. We do care in handling your data. You can consult our privacy statement on the website.

  • Article 8: Complaints Procedure

    1. We will do our utmost to have the order and delivery process proceed without problems. If you still have a complaint, you can contact us via our contact details as mentioned in Article 2 of the General Terms and Conditions.
    2. We aim to solve your complaint as fast as possible.

  • Article 9: Applicable Law & Competent Court

    1. These General Terms and Conditions and the agreement(s) concluded between  Make Believe Lifestyle LLC. and you are subject to USA commerce law.s The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
    2. The competent court of Georgia State Court  has exclusive jurisdiction in the event that a dispute cannot be settled amicably.

    Article 10: Changes to the General Terms and Conditions

    1. We may, at any time, modify these General Terms and Conditions. Changes to the General Terms and Conditions will only be effective if the changed version has been published on our website. We expect you to consult the most recent version of the General Terms and Conditions when purchasing products on the website.

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RETURNS POLICIES
  • WHAT IS YOUR RETURNS POLICY?

    • Items must be returned within 7 days of receiving your order.
    • Items must be unworn and unwashed.
    • Grooming products,  jewelry or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
    • Items must have all tags attached.
    • Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to MAKE BELIEVE LIFESTYLE.

  • HOW MUCH DOES IT COST TO RETURN AN ITEM?

    We’re sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns center will be included in your parcel.

  • WHAT DO I DO IF MY PRODUCT IS FAULTY?

    If you receive a faulty item, please return to us within 30 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning. 

  • HOW CAN I TRACK THE STATUS OF MY RETURN?

    As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

  • DO YOU REFUND THE SHIPPING CHARGE?

    Unfortunately we do not refund postage/shipping charges on US orders.

  • THE CONSUMER CONTRACTS REGULATIONS

    If you’re a customer in the USA, you get 7 days to cancel your contract with us. This one week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

    There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

    Email us:Makebelievegrp@gmail.com

    If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? 

  • HOW LONG DO I HAVE TO RETURN AN ITEM?

    For our American & Canadian friends, please return unsuitable items within 7 days of receiving your order. Please return items in their original packaging. For a full breakdown on what items are eligible to return please see ‘WHAT IS YOUR RETURNS POLICY?’.

  • HOW DO I RETURN AN ITEM FROM outside the USA OR CANADA?

    It is now quicker and easier to return!

    You can now use regular parcel Return to send back your unwanted items.  Even better you can use FedEx or any carrier companies. These services are fully tracked, cost effective and stress-free.
    Returning via those companies means you should get your refund within 21 business days.

     

    Alternatively, you can return your items by using post office counters. Please do not post the package without obtaining a receipt of postage and keep this safe. You’ll need it as proof of your return.

    Returning via a post office counter means you should get your refund within 21-30 days.

    Download a returns label below.

     Heads up – don’t forget to add your order number. This can be found in Order History in ‘My Account’.

  • HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

    We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.

  • I WANT TO RETURN A PRODUCT BUT LOST MY DELIVERY NOTE

    You received your  garment but aren’t 100% in love? No worries, we offer returns. Here’s what you’ve gotta do:

    • First, log into your account
    • Check your order history and select the order you want to return
    • Got it? Now print the order deets.

  • CAN I EXCHANGE AN ITEM?

    Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’.